Return Policy

Most RAD products are made to order just for you, and as such, we cannot accept exchanges or returns.

We get started on production quickly in order to ensure on-time delivery, and as such, there is a small window of time during which we are able to modify or cancel an order. After your order is placed, please contact us within 24 hours to make a change. If you wish to cancel your order before production begins, we will charge a 5% cancellation fee, which will be deducted from the amount of your refund.

Unfortunately, damage in transit can occur. If your order arrives in less-than-ideal condition, please immediately contact with your order number, with photos and description of the issue/damage, and with any photos of the packaging and packing materials your furniture arrived in. RAD will then work to the best of our ability to find a resolution.

Read about our Limited Warranty here.