RAD warrants its welded steel furniture to be free from structural defects in material and workmanship for the life of the product. This warranty does not apply to damage resulting from improper maintenance (including the use of power washing), receipt or installation, transport, misuse, negligence, accident or alteration.
RAD will, at its option, repair, replace, or refund the purchase price of any items found defective upon inspection. This warranty does not apply to custom products, nor those purchased as floor model samples.
Minor inconsistencies in the texture of various metals are commonplace. These features do not qualify as defects, and as such, this warranty does not cover replacement or repair of products with such inconsistencies.
Where possible, RAD’s metal products are entirely welded for long-term use rather than constructed using hardware or adhesives. Welded connection points are sanded prior to powder coating, which will minimize but may not entirely eliminate subtle markings or weld deformations located at these sites, including small visible features on table surfaces. These features do not qualify as defects, and as such, this Warranty will not cover replacement or repair of products featuring these markings.
While powder coating is known for its durability and resistance to wear and corrosion, like any surface treatment, it is not immune to wear over time.
RAD uses the highest quality powder coating available and takes care to sandblast and prime our furniture before the powder coating process. While powder coating is the industry standard for its durability, it is not impervious to the effects of regular wear and tear, the results of which are not covered by this warranty. The powder coat finish on our furniture is warranted against peeling, cracking or blistering for a period of two (2) years from the date of delivery, if deemed a result of a manufacturing defect. Failure of the powder coat finish due to abrasion, including abrasion caused by stacking the furniture against other furniture or scraping against other surfaces, is not covered by this warranty. Nor are reasonable levels of change in surface finish, including colorfastness, due to aging or exposure to light, or due to improper cleaning practices, such as power washing, as outlined in RAD’s Care & Maintenance guide.
While powder coating largely protects metal from the impacts of rust, metal is subject to rust, particularly along edges (i.e. the perforations in perforated steel) and at seams. Dark powder coat colors will better conceal small amounts of rust and are advisable if rust is a concern, particularly near the ocean or salty environments. Visible rust is not considered a defect and therefore is not covered by this warranty. Exposure to salt water or salt air may cause powder coat finishes that have been damaged by abrasion to blister due to oxidation of the metal; such blistering and oxidation are not covered by this warranty. Please refer to RAD’s Care and Maintenance guide for recommendations for the care of your products.
This Warranty will not apply to damage to and/or failure of the metal caused by: moisture or other contamination detrimental to the metal because of improper packaging, storage or handling of the coated metal prior to installation by the customer; scratching or abrading of the metal during or after installation by the customer; standing or ponding water; improper cleaning of the metal, including the use of power washing); corrosion of the metal substrate; or acts of God, falling objects, explosions, fire, or other such similar or dissimilar occurrences beyond RAD Furniture’s control.
Characteristics such as indentations due to grain patterns, checking, and splitting are inherent to wood as a natural material. Exposure to sunlight, as well as the expansion and contraction of wood in response to changing humidity levels, are expected and may result in changes to the natural color or appearance of wood over time.
In some instances, this natural process, known as “seasoning,” may result in the checking (slitting/cracking with the grain) of wood. These natural features and changes are not considered defects and are not covered by this warranty, nor is wear resulting from the use of a power washer or improper cleaning materials or methods.
Notwithstanding, this warranty does not cover damages to RAD products resulting from unloading, handling, installation, normal wear and tear, abuse, use of power washing or corrosive detergents, or any other damage not attributable to RAD. The warranty shall also be void if products are modified by persons not authorized by RAD, or if the product has not been properly maintained by the customer.
In no event shall RAD’s responsibility exceed the purchase price of the product or its replacement. In no event shall RAD be responsible for consequential or incidental damages, such as loss of use and time, inconvenience, commercial loss or damage to personal property, whether indirect or direct, and whether arising in contract or tort. In no event shall RAD’s responsibility exceed the purchase price of the product or its replacement.
Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply. This warranty gives you specific legal rights, and you may also have other rights that vary from state to state.
Some states do not allow limitations on how long an implied warranty lasts or do not allow the exclusion or limitation of incidental or consequential damages, so the preceding limitations or exclusions may not apply. This warranty gives the purchaser specific legal rights; however, the purchaser may also have other rights that may vary from state to state.
If a problem should arise which you feel is covered by our Limited Warranty, contact RAD by phone or email as indicated below. The original invoice number is necessary for the fulfillment of the warranty. Please make sure any claim for service is accompanied by the necessary information to satisfy the warranty requirements. Any item repaired or replaced under this Limited Warranty will be covered by this Limited Warranty for the remainder of the original warranty period only.