Shipping & Delivery
We appreciate your business and want to ensure you are happy with your purchase. As such, please read the following so we can best assist you should any issues arise.
All products are shipped or delivered from Los Angeles, CA. Requests for liftgate service, delivery appointments, debris removal, or other additional services may be made prior to shipping. Upon request, we can accommodate freight-prearranged or will-call orders, however a packaging and handling charge may be added. RAD partners with a freight carrier to handle the safe delivery of your purchase and will request proper notice is given prior to delivery. Once your order leaves our warehouse, the timing and details of your delivery are the responsibility of the freight carrier, though we are happy to assist in resolving issues should anything unplanned come up.
To ensure that delivery is as smooth as possible, please verify prior to purchasing and receiving your order that your items will fit in their intended places, as well as through all necessary corridors, stairways, elevators, etc. Many RAD products are fully welded, meaning they require no assembly but may require planning ahead of delivery to ensure a proper fit. If you have questions regarding the dimensions of RAD’s products, please connect with us.
Upon receipt of your shipment, please:
- Inspect the entire shipment for damage, external and internal;
- Cross-reference the packing list to confirm that all of your items have been delivered;
- Note any damage, even minor damage, and any shortages on the carrier's bill of lading (BOL) before signing for delivery. Should you find any damage or shortages, please immediately follow the instructions below.
Reporting Missing or Damaged Products
We do our best to prevent damage during shipping, however shipments are occasionally damaged in transit. In order to file a claim for damages with the freight carrier, you must notify us of damage within 24 hours of receipt of the shipment, or you may lose some or all of your rights to a claim with the carrier. In order to notify us of damage, please immediately send an email including a description of the damage, photos of the damage, and your RAD invoice number. If you notify us within this timeframe, we can initiate a claim with the freight carrier.
Errors related to the quantity of items received must be reported to RAD within (10) days after receipt of your shipment. If you find that hardware or parts are missing from your order, we will make it right and send them at the earliest possibility. RAD will not be responsible for losses or delays caused by fire, flood, explosion, accident, riot, pandemics, acts of God, war, governmental interference, embargo, strikes, shortage of labor, fuel, power, materials, or supplies, transportation delays, or any other cause outside of our control.
RAD Furniture LLC (“RAD”) prides itself on high quality craftsmanship in the production of its durable goods, and therefore extends a Limited Lifetime Warranty to its standard assortment of Tables, Chairs, Benches, Stools, Couches & Versatiles, except as noted. Custom products are warrantied on a case-by-case basis, upon client request. RAD’s standard warranty is valid from the date of delivery, to the original End User, and is non-transferable.